• Koimo is a UK-based business.
• All content on the Koimo website, including text, images, designs, and logos, belongs to Koimo and may not be copied, reproduced, or used without written permission.
• The Koimo logos are registered trademarks in the UK; the Koimo name and all related content are protected as trademarks and may not be used without written permission.
• Product information is kept accurate and up to date, though small variations may occur due to the artisanal nature of our products.

• Each candle is hand-poured in small batches using natural wax and carefully chosen oils.
• As an artisanal product, slight variations in colour, scent, or finish may occur; these are part of the craft and do not affect quality.

Candle Safety Guidance

• Never leave a burning candle unattended.
• Keep candles out of reach of children and pets.
• Place candles on a stable, heat-resistant surface.
• Keep away from flammable materials, drafts, and direct sunlight.
• Trim the wick to 5 mm before lighting.

Allergies and Sensitivities

• Koimo candles are made with natural wax and carefully chosen oils.
• Certain fragrances may cause sensitivities; please review ingredient information before use and discontinue if discomfort arises.
• Koimo cannot be held responsible for allergic reactions or sensitivities where ingredient information has been provided.
• Clients are responsible for following all safety instructions, and Koimo cannot be held liable for damage resulting from misuse.

• Payments can be made securely using major credit and debit cards through Shopify’s encrypted checkout system.
• Orders are confirmed only once payment has been received in full.
• Products are supplied for domestic and private use only and must not be purchased for resale without Koimo’s written permission.
• If a pricing error is obvious and could reasonably have been recognised as a mistake, Koimo may cancel the order and refund any sums paid.
• Koimo may refuse or cancel orders in exceptional cases, such as suspected fraud or misuse.
• A paper invoice is included with each parcel; duplicate copies may be requested by email at hello@koimomaison.com.

• Orders are usually dispatched within 2–5 working days of payment.
• Deliveries are handled by UK couriers; arrival is normally within a few working days of dispatch, though times are estimates and not guarantees.
• Koimo is responsible for the products until they are delivered. After delivery, responsibility passes to the client, including for any loss, damage, or theft.
• Missing or damaged parcels should be reported within 7 days of the delivery date so we can assist with a claim.
• Koimo does not substitute products without consent. If an item is unavailable, we will contact you to offer an alternative or a refund.
• Koimo cannot accept liability for courier delays or events beyond our control, but we will always support clients in resolving claims.

• Clients may cancel within 14 days under UK law; Koimo extends this to 30 days if products are unused, undamaged, and in their original packaging.
• To arrange a return, please contact hello@koimomaison.com before sending items back.
• Return shipping costs are the client’s responsibility unless the item was faulty or damaged on arrival. Returns must be sent using a tracked service and packed securely; Koimo cannot be held responsible for items lost or damaged in transit.
• Candles that have been lit, used, or damaged after delivery cannot be returned.
• Sale items and gift cards are non-refundable.
• Refunds are issued after inspection and returned to the original payment method within 7 days of receiving the products.

• Koimo is committed to providing attentive and considerate service.
• Enquiries can be sent to hello@koimomaison.com and are usually answered within 2–3 working days.
• Response times may be longer during busy periods, but we will always do our best to reply promptly.
• All communication should remain respectful; Koimo reserves the right to withdraw service if messages are abusive or inappropriate.

• Koimo products are made with care, and clients are responsible for using them safely and following all instructions provided.
• Koimo cannot accept liability for any loss, damage, or injury arising from misuse. To the fullest extent permitted by law, Koimo shall not be liable for indirect, incidental, or unforeseen losses connected with the use of its products.
• Force majeure: Koimo is not responsible for delays or failure caused by events beyond its reasonable control, including strikes, natural disasters, or courier disruption. If such a situation continues for more than 30 days, the order will be cancelled and a full refund issued.
• Changes to these terms: Koimo may update these Terms from time to time. The version published on the Koimo website at the time of your order will apply to that purchase.
• Governing law: These Terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may bring proceedings in your local courts or in the courts of England and Wales.
• General legal:Assignment, severability, and waiver apply as stated in the Terms.