• Website analytics are used to understand how visitors find the site, how they browse, and their purchase patterns.
• Focus is placed on trends and patterns, not individuals. Information is handled with care, with trust as a guiding principle. This approach refines the experience of each visit, shapes products and services that respond to client needs, and strengthens both customer care and marketing.

• When a newsletter subscription is requested, the email address provided is used to share updates on products, news, and inspiration. Unsubscribing is always possible through the link in any email or by direct contact.
• Koimo also shares updates through social platforms such as Instagram, Pinterest, and Spotify, among others. These platforms collect data under their own privacy policies.
• Marketing is designed with respect, with choice and control remaining with the client.

• Contact details: name, email, delivery address, phone number.
• Order details: products purchased, payment method, delivery notes.
• Website usage data: pages visited, time spent, discovery path.
• Newsletter subscription details: email address and preferences.
• Information from children under 13 is not knowingly collected.

UK law requires a clear explanation of the reasons that allow personal data to be used. The principle behind this requirement is fairness: data may only be used in ways that can reasonably be expected, supporting efficient operations without creating unfair effects on privacy.

• Contract: processing and delivery of orders.
• Legal obligation: maintenance of records required for tax or accounting.
• Consent: when a newsletter subscription is requested or non-essential cookies are accepted.
• Legitimate interests: improvements to the website, an understanding of client trends, and the fair promotion of products.

Profiling or automated decision-making with legal or significant effects is not carried out.

Data is shared only when necessary:
• With service providers such as couriers, payment processors, and website hosts. These providers act only under Koimo’s instruction and are bound by contractual safeguards.
• With regulators or law enforcement if required by law.
• With social media or advertising partners when marketing cookies have been consented to.
Personal data is never sold.

• Some service providers may store data outside the UK. When this occurs, safeguards are applied, such as UK-approved Standard Contractual Clauses, or transfers to countries recognised by the UK as offering adequate protection.

• Data is protected through appropriate technical and organisational measures, including encryption, secure servers, and access controls.
• Safeguards are maintained in line with UK law and will continue to be strengthened as the business grows.

• Order details: usually 6 years for tax and accounting purposes.
• Newsletter subscriptions: until unsubscribed.
• Analytics and website data: no longer than 2 years, unless needed for security or fraud prevention.
• When data is no longer needed, it is deleted or anonymised. Where different retention periods apply, the longest relevant period is used.

Cookies are small text files that help a website function smoothly and understand how it is being used. At Koimo, they are used to:

• Keep the website working through essential cookies.
• Understand how visitors use the site through analytics cookies.
• Make browsing smoother through functional cookies.
• Offer relevant marketing through targeting cookies.
• Cookie settings can be managed via the browser or through the cookie banner. Essential cookies cannot be turned off, as they are required for the site to function.

UK data protection law provides several rights over personal information, which can be exercised simply and transparently.

• Access: request a copy of the information held.
• Correction: amend details that are inaccurate or out of date.
• Deletion: in certain cases, request the removal of information, for example when it is no longer required or consent has been withdrawn.
• Restriction or objection: limit or stop the use of data in specific ways, such as for marketing.
• Withdrawal of consent: reverse any previous agreement, such as newsletters or cookies, at any time.
• Portability: receive data in a straightforward electronic format or request its transfer to another provider, where possible.

How to use these rights: email hello@koimomaison.com with the subject line “Privacy request”. For security, a small amount of additional information may be requested to confirm identity. A response is usually provided within 30 days. If a request is complex, a short extension may be required and will be communicated.

Right to complain: concerns may be raised with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113. Contacting Koimo first is encouraged so that concerns can be addressed promptly.

• Koimo’s website and products are not intended for children under 13, and data from them is not knowingly collected. If such information is identified, it will be removed.
• In accordance with the website terms of use, orders are accepted only from individuals aged 18 or over.

This policy may be updated from time to time. If significant changes are made, notice will be provided, for example by email or on the website. Checking this page periodically is recommended.